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What’s
the point, that is, until you get a boat. “We get a lot of customers
who have never had a computer in their home and have never used one at
their office,” says Jeff Mobley, director of sales and marketing
at OceanPC, one of the first companies to market marinized computers.
“These are people who pay other people good money to run their computers
for them. But their views change when they get in the wheelhouse.”
After they see the advantages of having a PC at the helm, says Mobley,
they finally give in and get literate. George Kioutis, CEO of Argonaut
Computer, which supplies “ruggedized” computer products to
both commercial and recreational mariners, concurs. “Once you start
using this kind of equipment, you’ll never go back,” he says.
But he admits that for many boaters the attitude is “If it’s
a computer, I don’t want to know about it.”
To appreciate
the irony in this, just step to the helm on almost any powerboat larger
than 40 feet LOA. The odds are that two or three computers will be staring
you right in the face, only they go by other names: chartplotter, echosounder,
radar. A chartplotter, for instance, includes an operating system, silicon
chips, circuit board, memory, and monitor, just like a PC. But because
its appearance is hardly reminiscent of that box and keyboard at the office
(with its legacy of unreliability and frustration, its odor of pierced-tongued
hackers invading the Pentagon, and its clickety-clackety connotations
of lines at airport ticket counters), boaters aren’t put off by
them. Skippers who would sooner jump from a window than learn Windows
2000 master the intricacies of their dedicated navigational electronics
with glee.
This is what Autonav, Argonaut, Nauticomp, and other manufacturers of
marinized PCs are up against. “We’ve custom-tailored our marketing
strategy for that boat owner who is a first-time computer buyer,”
says OceanPC’s Mobley. “If our customers call for support,
they don’t have to know whether the problem is with the hardware,
the software, the GPS, or what have you. We’ll work it out.”
To allay boaters’ fears that PCs are undependable, Mobley stresses
that current operating systems are more stable than versions available
just a few years ago and that today’s hard drives are “marvels
of micro-technology that are more durable than ever.” In case a
hard drive should crash—because of improperly loaded or faulty software
or mechanical failure—OceanPC can supply a backup drive to keep
onboard, pre-loaded with navigational software, that is reportedly as
easy to install as a flashlight battery.
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